Refund and Return Policy for VibeAli

Effective Date: March 11, 2025

At VibeAli, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not fully satisfied with your order, we are here to help. This Refund and Return Policy outlines the procedures and conditions for returning products and receiving refunds.

1. Return and Exchange Eligibility

You have 30 days from the date of receiving your order to return or exchange an item. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and unworn.
  • The item must be returned with all original tags, packaging, and accessories.
  • The item must be purchased directly from VibeAli through our website.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Gift Cards
  • Customized or personalized products
  • Sale items or final sale products (indicated on the product page)

If the item is marked as non-returnable, it will not be eligible for a refund or exchange under any circumstances.

3. How to Return an Item

To initiate a return or exchange, follow these steps:

  1. Contact Us: Reach out to our customer service team at info@vibeali.xyz with your order number and the reason for your return or exchange.
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to send the product back.
  3. Ship the Item: Return the item to the address provided with your RAN. Please note that you are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear on your account.

  • Shipping costs: Original shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect items).
  • Restocking Fee: A 10% restocking fee may be applied for returns, unless the product is defective or damaged upon receipt.

5. Exchanges

If you would like to exchange your product for a different item or size, please contact our customer service team within 30 days of receiving your order. We will send you instructions on how to exchange your product.

If the new product costs more than the returned item, you will need to pay the difference. If it costs less, we will refund the difference.

6. Damaged or Defective Items

If your item is defective or damaged during shipping, please contact us immediately at info@vibeali.xyz with clear pictures of the damage or defect. We will offer you a full refund or replacement at no extra cost.

7. Late or Missing Refunds

If you haven’t received a refund within 7 business days of approval, please check with your bank or credit card company. It may take some time before your refund is officially posted.

If you’ve done this and still have not received your refund, please contact us at info@vibeali.xyz.

8. Shipping Costs

You are responsible for the return shipping costs unless your return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

We cannot guarantee that we will receive your returned item and are not responsible for any lost or damaged returns.

9. International Returns

For international orders, the return process is similar. However, return shipping fees and customs duties are the responsibility of the customer. International returns may take longer to process.

10. Changes to Our Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be posted on this page with the updated Effective Date.

Contact Us

If you have any questions regarding our Refund and Return Policy or need assistance with a return, feel free to contact us:

  • Email: info@vibeali.xyz
  • Phone: 503-493-6254
  • Website: https://vibeali.xyz/

    Thank you for shopping with VibeAli!
    We appreciate your trust and are committed to providing you with high-quality products and excellent customer service.