Shipping Policy for VibeAli

Effective Date: March 11, 2025

At VibeAli, we aim to provide a seamless and efficient shopping experience, including reliable and timely shipping. This Shipping Policy outlines the shipping methods, rates, processing times, and other important details for your orders placed on our website VibeAli. By purchasing from VibeAli, you agree to the terms set forth in this policy.

1. Shipping Methods

We offer a variety of shipping options to suit the needs of our customers, including domestic and international shipping. The available shipping methods depend on your location and the items in your order. You can choose your preferred shipping method at checkout.

  • Standard Shipping: This is our most affordable shipping option, with delivery typically taking 5-7 business days for domestic orders.
  • Expedited Shipping: For faster delivery, we offer expedited shipping with an estimated delivery time of 2-3 business days for domestic orders.
  • International Shipping: For customers outside the United States, we offer international shipping with delivery times that typically range from 7-14 business days, depending on the destination country.

Please note that shipping times may vary depending on factors such as the carrier, weather conditions, and customs processing times for international orders.

2. Shipping Rates

Shipping costs are calculated based on several factors, including the weight of your order, the shipping method you choose, and your delivery address. You can view the exact shipping costs during the checkout process before completing your order.

For domestic orders, we offer free shipping on orders over $50. International shipping rates will be calculated at checkout, based on the destination country.

3. Order Processing Time

After you place your order, our team will begin processing it as soon as possible. Orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons, holidays, or special promotions.

Once your order has been processed, you will receive a shipping confirmation email with a tracking number to monitor the progress of your shipment.

4. Delivery Times

Delivery times vary depending on the shipping method you select and the destination of your order:

  • Domestic Orders:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • International Orders: 7-14 business days (varies by location)

These estimated delivery times do not include any potential delays caused by factors such as weather conditions, customs delays, or carrier issues.

5. Shipping Restrictions

Currently, VibeAli ships to the following regions:

  • United States: We offer shipping throughout the United States, including Hawaii, Alaska, and U.S. Territories.
  • International Shipping: We offer shipping to most countries worldwide, but some regions may not be available for shipping due to restrictions or limited delivery services.

If your country is not listed during checkout, please contact our customer service team for assistance.

6. International Shipping and Customs Duties

For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may apply when the package reaches your country. These charges are determined by your local customs office and are typically due at the time of delivery.

VibeAli is not responsible for delays caused by customs processing or for any additional charges levied by customs authorities.

7. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment via the carrier’s website. Please note that it may take 24-48 hours for tracking information to update after the order has been shipped.

If you experience any issues with tracking or do not receive your tracking information, please reach out to our customer service team for assistance.

8. Address Accuracy

Please ensure that your shipping address is accurate and complete. VibeAli cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete shipping addresses. We recommend double-checking the shipping information before submitting your order.

If you notice an error in your shipping address after placing an order, please contact our customer service team immediately, and we will do our best to assist you in correcting the issue before the order is shipped.

9. Lost or Damaged Packages

VibeAli is not responsible for lost or damaged packages once they are handed over to the carrier. However, we understand how frustrating this can be and will work with the shipping carrier to investigate the issue.

If your package is lost or damaged in transit, please contact the carrier directly for assistance with filing a claim. If you need further assistance, feel free to reach out to our customer service team, and we will guide you through the process.

10. Order Cancellations and Modifications

If you wish to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we are unable to make changes. However, you can follow our Return and Refund Policy if you need to return an item once it has arrived.

11. Returns and Exchanges

If you are not satisfied with your purchase, VibeAli offers a 30-day return policy for eligible items. Please refer to our Refund and Return Policy for more details about the return process.

Please ensure that items are returned in their original, unused condition, and in the original packaging to qualify for a refund or exchange.

12. Shipping Updates and Delays

In the event of unexpected shipping delays due to weather conditions, natural disasters, or other unforeseen circumstances, VibeAli will make every effort to notify you as soon as we are informed of the delay. We recommend checking your tracking information regularly to stay updated on any changes to the delivery schedule.

13. Changes to the Shipping Policy

VibeAli reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated Effective Date. Please review this page regularly to stay informed about any changes to our shipping procedures.

14. Contact Information

If you have any questions, concerns, or need assistance regarding our Shipping Policy, please feel free to contact us:

Thank you for shopping with VibeAli!
We are committed to ensuring your products are delivered on time and in excellent condition. If you need assistance with shipping or have any questions, our customer service team is here to help!